By registering on our system making an appointment and using our services, you agree to all our terms and conditions and are aware that we have the right to change these at any time. We do our best to inform you of any changes through website, social media page, posters in the salon and also through word of mouth, however it is your responsibility to keep up to date with our terms and conditions. A full paper form of our policies are available on request
*A deposit is required with every booking made for each dog. ( please see deposit, cancellation, amendment and missed appointment policy) PLEASE SPEAK TO GROOMER IN REGARDS TO MULTIPLE DOGS FROM THE SAME FAMILY ON THE SAME ACCOUNT.
- If you need to cancel or amend your appointment, you must provide us with AT LEAST 2 DAYS NOTICE in order to avoid a cancellation fee.
- If less than 2 days notice is given, you will be charged the full price of the groom missed or cancelled. An invoice will be sent and payment must be paid before future bookings can be made
- If you miss your appointment and have not contacted the salon, unfortunately you will be required to pay the full cost of your groom. You will receive an invoice which must be paid before any future bookings can be made.
*Dirty Paws Ltd has the right to refuse a groom for welfare, health, behavioural, and safety reasons. This will be classed as a missed groom ( please see refusal to groom policy & deposit, cancellation, amendment and missed appointment policy)
*All dogs must be on a short leash or in a carrier when arriving or leaving the salon.
*Please ensure your dog has been to the toilet before coming for their appointment.
*Our salon is located in partially residential area, please be mindful of our neighbours when parking, arriving and departing from the salon.
*Owner is responsible in informing Dirty Paws Ltd of any medical, physical, emotional issues, aggressive behaviours, allergies. sensitivities or pre-existing health conditions and treatments the dog is receiving during the coat check and before the groom.
*Aggressive behaviour.. We reserve the right to refuse to groom any dog at risk of harming the groomer (s) or itself. If your dog is excepted for grooming and displays aggression that we have not been informed of or cannot control during their session, the groom will be terminated immediately. You will be contacted to collect them. And you will be charged a penalty fee for the cancellation. If you fail to disclose information of your dog having bitten or displayed aggression prior to grooming it may result in refusal of further services. Your attention is drawn to The Dangerous Dog Act, which holds owners liable for bites and injuries caused by their dog
*If you dog is unwell (eg: vomiting, diarrhoea, kennel cough) please do not bring them to the salon, please call the salon to reschedule, please give 48 hours notice, or this will incur a penalty fee ( please see deposit, cancellation, amendment and missed appointment policy)
*We will not be able to except dogs which are in season or who are pregnant or still whelping their litter, this is for your dogs safety.
*If your dog is known to have fleas, do not bring them to the salon please call the salon and reschedule, please give 48 hours notice, or this will incur a penalty fee, this will be classed as a cancellation ( please see deposit, cancellation, amendment and missed appointment policy)
*All dogs must be up to date with their vaccinations, worming and flea treatment, this is to protect your dog and other clients dogs also.
*Owners are not permitted to wait in the salon, this is due to insurance policy coverage.
*Your dog has an allotted appointment slot, if you arrive 15 minutes late or more. Your appointment will no longer available, and you will need to reschedule this will be classed as a missed appointment and unfortunately you will incur a penalty fee , and will be required to pay another deposit before rebooking. ( please see deposit, cancellation, amendment and missed appointment slot).
*Late pick up, you are required to arrive 15 minutes before your dogs appointment is completed, as we don't have the facilities to crate your dog. There is a £2.50 per 15 minutes late fee as a member of staff will have to remain with them. So please ensure you arrive in time to collect.
*All payments and transaction must be completed before dog is handed over , as they will be excited to see you and will want all your attention.
*If you the owner has nominated someone else to collect your dog , please inform salon of details of the person collecting, as we will need to ask questions.
*Dogs wearing pronged collars will not be booked in to salon.
*Additional charges will be added for , matting, behaviour, 2nd groomer, extra time, not limited to these.
*Double coated dogs will not be clipped.( please see double coated dog policy).
*We don't offer anal gland emptying, or ear plucking these are a veterinary procedure. ( please see anal gland and ear plucking policy)
*Severely matted/pelted dogs may be referred to their vet.
*Here at Dirty Paws Ltd, we will not groom any dog that is, or is crossed with, Pit Bull Terrier, Dogo Canario, Japenese Tosa, Fila Brasiteiro, Czechoslovakian wolfdog, Saarloos wolfhound/wolfdog or any wolf hybrid. We will not groom any dog that must be registered under The Dangerous Dog Act 1991, The Dangerous Dogs (amendment) Act 1997 or any further amendments to this Act.
Although The Dangerous Dogs Act applies to all dogs, no matter the breed. Under The Act, it's illegal for a dog to be ' out of control' or to bite or attack someone. The legislation also makes it an offence if a person is worried or afraid the term is 'reasonable apprehension' that a dog may bite them, meaning that it is a owner's responsibility to keep their dog under control. This also includes the Grooming Salon.
*Dirty Paws Ltd 'T&C's state we will not groom any dog on this list or a cross thereof. The T&C's also state the the grooming team have the right to cancel a groom if it would affect the pets welfare to continue or there is a risk of injury to the grooming team. ' This means that if we feel that we cannot groom a dog safely, we have the right to cancel the groom, whether its a Chihuahua or a banned breed.
In addition we have also excluded a few breeds we deem to have ' at risk traits ' ( behaviour, size and strength).
- Shar Pei
- Chow Chow
- Shepherds ( German, Belgian, Swiss, Caucasian, Malinois.)
- Bullies ( XL, Standard, pocket. )
These breeds are NOT on The Dangerous Dogs Act list , so we will be happy to except them with the understanding that they start their grooming needs from young puppies (2 weeks after fully vaccinated) so they can be trained for grooming . This policy has been implemented due to past experiences with these breed types.
NB: please be aware refusal to sign any contracts or policies requested by Dirty Paws Ltd, will result in your groom being refused or cancelled and fees will apply. Please read deposit, cancellation and no show policy for fees.
